Terms of Service

1. Agreement to Terms

By accessing and using CertLister’s certification management platform at app.certlister.com (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these Terms, you may not access the Service.

2. Description of Service

CertLister is a SaaS certification management platform that enables organizations to manage digital certificates efficiently. The Service includes:

  • Digital certificate management
  • Embeddable verification widget
  • Category-based organization
  • Analytics dashboard
  • PDF certificate storage

3. Account Registration and Security

3.1 Account Creation

To use the Service, you must:

  • Be at least 18 years old
  • Register for an account
  • Provide accurate and complete information
  • Keep your account information updated

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your password
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access

4. Subscription and Payments

4.1 Subscription Tiers

We offer the following subscription tiers:

  • Free Tier
  • Professional Tier ($39/month)
  • Enterprise Tier ($119/month)

4.2 Payment Terms

  • Payments are processed through secure third-party payment processors
  • Subscriptions are billed in advance on a monthly basis
  • No refunds for partial month usage
  • We reserve the right to change pricing with 30 days notice

5. User Responsibilities

You agree to:

  • Use the Service in compliance with all applicable laws
  • Not misuse or abuse the Service
  • Not infringe on others’ intellectual property rights
  • Maintain accurate certificate information
  • Not use the Service for unauthorized certification purposes

6. Acceptable Use Policy

6.1 Prohibited Activities

You may not:

  • Use the Service for illegal purposes
  • Upload malicious content
  • Attempt to gain unauthorized access
  • Interfere with the Service’s operation
  • Impersonate others
  • Create fraudulent certificates

6.2 Content Guidelines

All content must be:

  • Legal and appropriate
  • Accurately represented
  • Free from intellectual property violations
  • Not misleading or fraudulent

7. Intellectual Property Rights

7.1 Our Rights

We retain all rights to:

  • The Service and its features
  • Our trademarks and branding
  • The platform’s code and infrastructure
  • Analytics and aggregate data

7.2 Your Rights

You retain rights to:

  • Your organization’s data
  • Certificate content you create
  • Your organization’s branding

8. Data Usage and Privacy

8.1 Data Collection

We collect and process data as described in our Privacy Policy.

8.2 Data Security

We implement industry-standard security measures to protect your data.

9. Service Availability and Support

9.1 Availability

  • We strive for 99.9% uptime
  • We may perform maintenance with notice
  • Service may be interrupted for factors beyond our control

9.2 Support

Support levels vary by subscription tier:

  • Free Tier: Standard support
  • Professional Tier: Priority support
  • Enterprise Tier: 24/7 support

10. Termination

10.1 Account Termination

We may terminate accounts for:

  • Violation of these Terms
  • Extended period of inactivity
  • Non-payment
  • Fraudulent activity

10.2 Data After Termination

  • You may export your data before termination
  • We may retain data as required by law
  • We may delete data after termination

11. Limitation of Liability

To the maximum extent permitted by law:

  • We provide the Service “as is”
  • We are not liable for indirect damages
  • Our liability is limited to fees paid
  • We do not warrant uninterrupted service

12. Indemnification

You agree to indemnify us against claims arising from:

  • Your use of the Service
  • Violation of these Terms
  • Violation of others’ rights
  • Your content and certificates

13. Changes to Terms

We may modify these Terms:

  • With 30 days notice for material changes
  • Changes effective upon posting for non-material changes
  • Continued use constitutes acceptance

14. Governing Law

These Terms are governed by the laws of Ontario, Canada, excluding conflicts of law principles.

15. Dispute Resolution

Disputes will be resolved through:

  • Good faith negotiation
  • Mediation if necessary
  • Binding arbitration as a last resort

16. Contact Information

For questions about these Terms:

Email: info@certlister.com

17. Severability

If any provision is found unenforceable:

  • The provision will be modified minimally to be enforceable
  • Other provisions remain in full effect
  • The Terms’ intent will be preserved