Account Settings
Time to read: 8 minutes
Overview
The Settings page is your control center for everything related to your account, organization, and subscription. Open it from the sidebar or go directly to https://app.certlister.com/settings.
Settings are organized into nine tabs. Use the ?tab= URL parameter to deep-link to any tab directly (e.g. …/settings?tab=team).
Profile
Manage your personal account details.
- Name — Update your display name. This appears in the admin interface and in team activity logs.
- Email — Change it yourself with the Change button beside the address. See Changing your login email below.
- Password — Enter your current password, then set a new one. Passwords must be at least 8 characters. If you sign in with Google and have no password yet, use Set a password instead — we email you a link to choose one. Adding a password gives you a second way in and turns on two-factor authentication.
Changing your login email
Your login email is the address you sign in with, so changing it takes confirmation from the new address — nothing changes until you click the link we send there.
- On the Profile tab, click Change beside your email address.
- Enter the new address, and confirm it's you:
- If you have a password, enter it.
- If you sign in with Google and have no password, we email a 6-digit code to your current address. Enter that.
- We send a confirmation link to the new address, and a notice to the old one so you'd know if someone else asked.
- Open the link and press Confirm this address. The link is valid for 24 hours.
While you're waiting, Settings shows the pending address with Resend and Cancel. Cancelling clears it and the link stops working.
After you confirm
Confirming signs you out everywhere, on every device. That's deliberate — your sign-in identity changed. Sign in again with the new address.
If you sign in with Google: the new address is not a way to sign in yet. You still sign in with Google, under your original Google account. To use the new address, sign in with Google and then use Set a password on the Profile tab.
If the old address still seems to work for a few minutes
For up to five minutes after the change, signing in with the old address can appear to succeed and then immediately fail. That's expected and it clears on its own — nothing is wrong with your account, and nobody else can use the old address. Wait a minute and sign in with the new one.
What doesn't change
Your login email is separate from your organization email, which is where invoices and billing notices go and what recipients see on credentials. Change that under Settings → Organization.
Security
Control how your account is protected beyond the password.
Multi-Factor Authentication (MFA)
CertLister supports email-based one-time passwords (OTP). When MFA is enabled:
- You enter your password as normal
- A 6-digit code is sent to your email
- Enter the code to complete sign-in. Codes expire after 10 minutes.
To enable MFA:
- Go to Settings → Security
- Toggle Enable MFA
- Confirm with your current password
To disable MFA:
- Go to Settings → Security
- Toggle off Enable MFA
- Confirm with your current password
Note: If you sign in with Google and have no CertLister password, two-factor authentication isn't available — Google handles security for those sign-ins. Set a password on the Profile tab and it becomes available.
Organization
Configure your organization's public-facing profile.
- Logo — Upload a PNG or JPG. Displayed on the public verification page and in credential emails. Basic plan and above.
- Organization Name — The name shown to credential recipients on the verify page and in emails.
- Website URL — Optional. Shown as a link on the verify page when the issuer info section is enabled.
- Industry — Optional. Shown in the issuer trust section on the verify page.
- Company Size — Optional. Internal use only.
Changes take effect immediately on all verification pages.
Customization
Fine-tune how your credentials and verification pages look and behave.
Brand Color
Choose a primary color used on your public verification page and embeddable widget. Basic plan and above.
Verification URL
Set a custom slug for your public verify page (e.g. certlister.com/verify/your-slug/). The slug must be unique across all organizations. Basic plan and above.
Issuer Information
Toggle whether your organization's name, logo, industry, and stats are shown to visitors on the verify page. Available on all plans.
Verification Search Form
Control which fields appear on your public verification form (visible on your verify page and embed widget).
- Recipient Name Search — When enabled (default), visitors can search by recipient name in addition to credential number. Disable this if you want to restrict searches to credential number only — for example, for privacy reasons or when recipient names are sensitive. Available on all plans.
"Powered by CertLister" Branding
Hide the "Powered by CertLister" footer from your verification page and embeddable widget. Pro plan only. On Free and Basic, this footer is always visible.
Email Customization
- Reply-To Address — Credential emails sent to recipients will use this address as the reply-to. Useful if recipients may have questions. Basic plan and above.
- Email Footer Text — Add a custom line of text at the bottom of every outgoing credential email (e.g. support contact, website). Basic plan and above.
Credential Numbering
Control how credential numbers are generated.
| Setting | Description | Plan |
|---|---|---|
| Prefix | Text prepended to every credential number (e.g. CERT-) | Basic+ |
| Mode | Sequential (auto-incrementing) or random | Sequential: Pro |
| Padding | Zero-pad sequential numbers to a fixed length (e.g. 0042) | Basic+ |
| Reset Counter | Reset the sequential counter to 1 | Basic+ |
Note: Changing the prefix or padding only affects newly issued credentials. Existing credential numbers are not updated.
Team
Manage who has access to your organization.
Roles
| Role | Capabilities |
|---|---|
| Admin | Full access — settings, billing, team management, all credentials |
| Manager | Create and edit credentials and categories; cannot manage team or billing |
| User | View-only access to credentials |
Inviting Members
- Go to Settings → Team
- Enter the invitee's email address and select a role
- Click Send Invite
- The invitee receives an email with a link to accept and create their account
Pending invitations are listed below the members table. You can resend or revoke any pending invite.
Changing Roles and Removing Members
Click the role badge next to any team member to change their role. Click the remove icon to revoke access. Removed members lose access immediately. Their credentials and activity history are retained.
Plan limits: Free: 1 member · Basic: 5 members · Pro: unlimited.
Notifications
Choose which email notifications you receive as an admin.
| Notification | Description |
|---|---|
| New credential issued | Email when any credential is created in your organization |
| Credential expiry reminders | Advance notice before credentials expire (configured per category) |
| Weekly expiry digest | A weekly summary of credentials expiring in the next 30 days |
| Team member joined | Email when an invitation is accepted |
| Portal requests | Email when a recipient submits a request via the Recipient Portal |
Toggle each notification on or off independently. Changes apply immediately.
Plan & Billing
View your current plan, track usage, and manage your subscription.
For full details on plans, pricing, upgrading, and downgrading, see the Plans & Billing help article.
Quick links:
- Upgrade / Change Plan — Select a new plan and billing cycle
- Manage Billing — Opens the Stripe Customer Portal for payment method updates and invoice history
- Usage meters — See credentials, team members, designs, and categories used vs. your plan limits
Field Labels
Rename any standard credential field across the entire application. Pro plan only.
Examples:
- Rename Recipient Name → "Student Name"
- Rename Credential Number → "Certificate ID"
- Rename Expiry Date → "Valid Until"
Custom labels appear everywhere the field is shown: the credentials table, edit dialogs, CSV export headers, and the public verify page. The underlying data and API identifiers are unchanged.
To reset a label to its default, clear the field and save.
Danger Zone
Irreversible actions that affect your account or organization.
Leave Organization
Available to non-Admin members. Removes your access to the organization immediately. If you are the only Admin, you must assign another Admin first.
Delete Account
Available to organization Admins only. Permanently deletes:
- Your organization and all its data (credentials, categories, designs, files)
- All team member accounts associated with the organization
- All generated PDFs and uploaded assets in storage
This action cannot be undone. You will be asked to type your organization name to confirm.
Note: Deleting your account does not automatically cancel an active Stripe subscription. Cancel your subscription first from Settings → Billing → Manage Billing, then delete your account.